WATCH a digital human assistant IN ACTION
Miri handles routine outreach duties and sends action items.
Your humans focus on 1:1 follow through sales and fixes.
Smaller relationships and not account managed
Miri follows experiences and sends alerts.
Your humans focus on service recovery and improvement.
Claims and resolutions
Regular customer service journeys
Miri touches base regularly with the same individuals in a target segment/person and reports back their stories of change.
Your humans focus on brand, experience and strategy to respond to the stories, using the wisdom from stories as well as the numbers.
Brand relationship stories
Individual focus groups
Artificial Intelligence (AI) channels for customer service have never been so critical
Digital human assistants, built using AI technology, offer customers instant, on-demand service. They provide automated support, deliver a conversational experience, and can handle the same intents as human agents.
Thirty-one percent of CIOs have already deployed or are in short-term planning to deploy conversational platforms, up from 21% last year.*
*Source: Gartner Market Guide for Virtual Customer Assistants
how does the roi STACK UP?
Digital human assistants work 24/7 and can easily scale to meet increased demand. They're always there when your customers need them.
Digital human assistants charge only when they are working. No downtime. Total productivity.
Utilize automation throughout the value chain to improve processes and deploy human resources where they are most needed
improved user experience
Much more human than surveys. More open, more personal and non-judgemental. Builds trust, resulting in greater customer satisfaction, share of wallet and retention.