Can digital humans really create an emotional connection?
We believe that a digital human can create an emotional connection with a person. When a digital human is orchestrated with knowledge supporting a rich conversation, assisted with nuanced facial expressions and in a controlled environment (like a private Zoom call), the person can feel alignment and a form of emotional intimacy. With sufficient coding, a digital human can also provide entertainment, intellectual qualities, and a complex conversational repartee.
A digital human used in a controlled feedback session, questioning, probing deeper and comparing what it knows from previous responses from the user, creates a space for the user to open up and share in a deeper way, compared to standard feedback mechanisms. In fact many people like the fact they can open up without the judgement they feel with human interviewers.
Some of your thoughts:
It is novel in its approach; however, I am skeptical about the richness of the data gathered and how long it will have penetration/engagement.
Part of the reason that people give feedback is so they can be 'heard'. I am not sure how an avatar helps achieve this from a psychological POV.