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FINDING 5

Digital humans can’t replace real humans (and would we want to anyway?)

 

There’s a fear that digital humans will displace people, but equally there’s a belief that digital humans will never do what humans can do.

 

We see a future where digital humans are augmenting human intelligence, and assisting in workflows where people could not hope to match the level of concentration and sustained delivery of engagement provided by a digital human. Supporting customer engagement and driving customer satisfaction will be a place where digital humans naturally sit.

Some of your thoughts:

  • De-humanising a human has potential to create an unfair advantage for those businesses that find an efficient way to deliver human-human interactions

  • For more on this topic, have a look at this link.

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